Shipping
Yompai is a New Zealand–based brand offering NZ wide shipping on handcrafted wooden utensils and sustainable homeware.
We will ship all goods within 24 hours unless it is the
weekend and then goods will be shipped Monday or if it is a public holiday, the
first day open after the public holiday.
All goods will be sent by tracked courier. Because we are in Gisborne we are restricted to NZ Post and Aramex. There are no pickups by them on weekends or public holidays.
Sometimes they do not pick up on the day specified for pick up, and there is a delay. We will email you if this happens.
We also sell and ship to Australia, Canada, and the UK
Please note, if goods are shipped outside of New Zealand all
duties, tariffs or taxes are the responsibility of the buyer to pay.
Free Shipping
There is free shipping with every order over $90
NZ North Island Urban
0.1 kg to 2 kg $6
2.1 kg to 5 kg $9
5.1 kg and up $11
NZ North Island Rural
0.1 kg to 2 kg $8
2.1 kg to 5 kg $11
5.1 kg and up $15
NZ South Island Urban
0.1 kg to 2 kg $8
2.1 kg to 4.9 kg $10
5 kg and up $ $12
NZ South Island Rural
0.1 kg to 2 kg $9
2.1 kg to 4.9 kg $ 14
5 kg and up $16
Shipping to Australia
Our Australian Shipping "Rules of Thumb"
- Flat Rate Shipping: $38 NZD on all eligible orders.
- Minimum Order Value: $80 NZD.
- Tracked Delivery: Every order is sent via a tracked international courier service, so you can follow your woodcraft from our workshop to your door.
REFUNDS, RETURNS & EXCHANGES
Refunds, returns and exchanges will be handled through email if necessary.